Early Access Program FAQ

1. What are the terms of the Early Access Program?

Discount: If you are selected to be an Early Access Program participant, you will be able to purchase your pHit scanner at a 50% discount on the retail price of $1,650.00 – a saving of $825. You will not be billed until 30 days after delivery. (We only require credit card information or a Purchase Order after you have been selected to participate.) The product will also come with a 30 day money-back guarantee; if you are not fully satisfied with the pHit Scanner, simply return it to us for a full refund of the purchase price.

Recognition: If you like, you and/or your organization will be publicly acknowledged as one of Senova Systems’ core group of influencers.

Participation: In return for the above, we ask that Early Access Program customers commit to the following:

      • Use the product under your normal laboratory conditions for 30 days.
      • Provide us with feedback on your user experience regarding the product design and technical performance.
      • Purchase the product at the 50% discount price if pleased with it or return the product if it did not suit your application needs.

2. How do I apply?

Please fill out our brief Early Access Program Application Form.

3. How will you select the participants?

We are looking for approximately 50 customers in the United States with current pH measurement applications that could benefit from the pHit scanner’s capabilities. We are seeking people who can confidently commit to providing the input that the program is designed to gather.

Please Note: If you apply and are not selected, it simply means that we have enough customers representing your application area. Unfortunately, we cannot accept everyone who expresses an interest, but we look forward to forging a relationship with you outside of this program. Your insights will always be highly valued at Senova Systems!

4. When will you select participants?

We will be in contact with you throughout the entire process and expect to ship Early Access Program units in December.

5. What is included with my purchase of the pHit scanner?

    • 1 head
    • 1 sensor cartridge
    • Quickstart Guide
    • USB flash drive (contains shortcuts to our video and PDF user manuals)
    • USB Bluetooth dongle
    • USB wall charger
    • USB cable
    • Sensor Check Buffer Pack

6. How will you collect feedback?

Your feedback is the most critical component of the Early Access Program. We will gather this feedback though a combination of structured written input and directly via phone or web conferences. These various modes of communication will ensure we can fully understand your experience with the pHit scanner. We’re particularly interested in your overall user experience, general nature of the types of samples tested, your use and purchase environment, and any limitations or defects you encountered during use.

We also understand that our Early Access Program customers have obligations outside of the program, so we will keep all communications as succinct as possible.

 

If you still have questions about the Early Access Program or want to learn more, you can email us at EAP[at]SenovaSystems.com or call us at 415-324-8505.

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